Frequently Asked Questions

General FAQ

Here are some general FAQ applicable to all servers we have.

Q: I can’t install the game, it says “App not installed”. What’s wrong?

A: Mostly this problem happens when you don’t have enough free space

Q: I see “Your account can’t be found in database. Try to clean app data” when I open the game. What’s that?

A: Probably your account has been removed because of a long period of inactivity. You can simply reinstall the game, or clean up the app data in your device settings.

Q: My game stucked at “Download Content” or “Connecting to Server”

A: Try to wait a little bit, we may have some technical problems we are already working on. If it still doesn’t work try to switch to another internet connection. Still nothing? Contact us.

Q: How to use in-game commands?

A: You can type /help in the chat (you should join any clan to open the chat) to see what commands are available and how to use them.

Q: Some players have gradient nicknames. Can I have it too?

A: No. Gradient nicknames are only for early access players who are playing on our servers for a long time. We don’t have any plans to give such nicknames anymore.

Game-specific FAQs

While questions listed above are the most frequent, probably you have some game-specific question. If so, please visit server-specific FAQs:

• Null’s Brawl FAQ
• Null’s Clash FAQ